Shipping policy

Porthos Equine currently ships eligible products within the United States. Shipping availability and rates are calculated based on the destination, order weight, and products included in the order.

Shipping Restrictions

Due to carrier limitations and the cost of shipping heavier orders, certain products and order sizes may not be available for delivery to all states and territories.

Orders weighing 10 lb or more cannot be shipped to:

California, Oregon, Washington, Nevada, Idaho, Kansas, Nebraska, South Dakota, North Dakota, Colorado, New Mexico, Arizona, Utah, Wyoming, Montana, Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Orders weighing 40 lb or more cannot be shipped to any state or territory.

If your order exceeds an applicable weight limit, certain shipping options may not appear at checkout, or you may be unable to complete the order for your selected destination.

Order Processing

Orders are processed during regular business days. Processing and delivery times may vary based on product availability, order size, destination, holidays, and carrier delays.

Once an order has shipped, tracking information will be sent to the email address provided during checkout.

Shipping Rates

Available shipping methods and rates are calculated at checkout based on the total weight of the order and the delivery destination.

Delivery Issues

Porthos Equine is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Questions About Shipping

For questions about product eligibility, large orders, or shipping availability before placing an order, please contact Porthos Equine’s customer support team at samantha@porthosequine.com.